Hiya! My name is Luke, and I’m the Service Desk Manager here at Aztec.
I’m responsible for the day-to-day running and activities of the service desk, this involves the handling of tickets and team members to ensure the team is running smoothly, and providing an excellent service to our clients.
I have over seven years’ experience in IT, all within an MSP environment, having begun my career as an apprentice at Aztec. This background has given me a strong understanding of the importance of effective training, clear documentation, and strong communication within a team.
Serving as an escalation point for the technical team, I collaborate closely with the Technical Manager to ensure the highest standard of service across Aztec to both our clients and our team.
