Voice Services
Business Communications That Keep Your People Connected
Your phone system should make it easier for your people to communicate, not limit how, where or when they can work.
Aztec provides modern business voice solutions that help organisations with 30-300 users communicate effectively across offices, remote locations and hybrid teams.
We help you move beyond traditional phone systems with flexible, scalable communications that support the way your business works today and can adapt as it grows.
Is Your Phone System Keeping up
With Your Business?
Traditional phone systems can quickly become restrictive as organisations change the way they work.
You may be experiencing:
An ageing phone system that's difficult to manage
Limited flexibility for hybrid and remote working
High or unpredictable communication costs
Poor integration between calling, messaging and collaboration
Difficulty managing users and phone numbers and devices
A communications system that doesn't scale easily as your business grows
Employee frustration when needing to communicate across different locations or devices
Your communication system should support your people wherever they work - not tie them to a desk.
Traditional phone systems can quickly become restrictive as organisations change the way they work.
You may be experiencing:
An ageing phone system that's difficult to manage
Limited flexibility for hybrid and remote working
High or unpredictable communication costs
Poor integration between calling, messaging and collaboration
Difficulty managing users and phone numbers and devices
A communications system that doesn't scale easily as your business grows
Employee frustration when needing to communicate across different locations or devices
Your communication system should support your people wherever they work - not tie them to a desk.
Voice at a Glance
What We Deliver
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3CX Business VoIP solutions
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Microsoft Teams Calling
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Cloud-based telephony
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Calling from mobile, desktop and browser
-
Unified communications
-
Contact centre and call management tools
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Customer messaging integrations (WhatsApp, SMS and Facebook Messenger)
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Flexible & scalable voice services
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Ongoing support & management
Is This Right For Your Business?
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You employ 30–300 users
-
Your teams work across multiple locations
-
You support hybrid or remote working
-
You need calling, messaging and collaboration in one place
-
You want a more flexible communications solution
-
You need to reduce reliance on traditional phone systems
What We Deliver
-
3CX Business VoIP solutions
-
Microsoft Teams Calling
-
Cloud-based telephony
-
Calling from mobile, desktop and browser
-
Unified communications
-
Contact centre and call management tools
-
Customer messaging integrations (WhatsApp, SMS and Facebook Messenger)
-
Flexible & scalable voice services
-
Ongoing support & management
Is This Right For Your Business?
-
You employ 30–300 users
-
Your teams work across multiple locations
-
You support hybrid or remote working
-
You need calling, messaging and collaboration in one place
-
You want a more flexible communications solution
-
You need to reduce reliance on traditional phone systems
A More Flexible Way to Communicate
The right voice solution should make communication easier, more flexible and better suited to the way your business operates.
With 3CX, your people can use their business number from a mobile, desktop or browser, helping them stay connected whether they're in the office, working from home or on the move.
Calling, video, chat and customer messaging can be brought together in one platform, creating a more consistent experience for your teams and customers.
With the right voice solution, your organisation can benefit from:
- Flexible communication from anywhere
- Better support for hybrid working
- Easier management of users and devices
- Greater collaboration across teams and locations
- Calls, video, chat and messaging in one unified platform
- Scalable communications as your organisation grows
- Reduced reliance on expensive hardware and complex cabling
Your communications become an enabler of modern working - not a limitation.
What's Included in
Our Voice Services?
3CX Business VoIP
Make and receive business calls from mobile, desktop or browser using a flexible VoIP platform. As a 3CX Gold, Advanced Certified Partner, Aztec can design, deploy and support a solution around the way your business works.
Cloud Telephony
Move away from traditional phone systems with flexible cloud-based communications that support modern and hybrid working.
Unified Communications
Bring calling, video meetings, chat and customer messaging together in one platform. 3CX supports communication through voice, video, chat, WhatsApp, SMS and Facebook Messenger.
Call Management & Contact Centre
Use advanced call routing, queues, dashboards, wallboards, reporting and supervisor tools to manage calls effectively and improve visibility across your communications.
Customer Communication
Connect customer conversations through channels such as WhatsApp, SMS, Facebook Messenger and website live chat, helping your team respond more quickly and consistently.
AI-Powered Insights
Use features such as call summaries, sentiment analysis and agent performance information to gain greater insight into customer interactions and team performance.
Video Meetings
Hold video conferences within the same communications platform, without requiring additional meeting applications.
Flexible User & Device Management
Make it easier to add, remove and manage users and devices as your organisation changes. 3CX is standards-based, giving you flexibility over handsets, SIP providers and deployment models rather than locking you into a single approach.
Security & Resilience
3CX provides features including encrypted calls and messaging, SIP attack protection, controlled access and SSL management. Optional failover and on-premise hosting can also support resilience requirements.
Ongoing Support
Aztec manages the technical work behind the scenes, from configuration and number migration through to training, ongoing support and future changes.
Why Choose Aztec for Voice?
Your voice services are an important part of your wider IT environment. Aztec helps you connect communications with the technology your people already rely on, while providing the technical expertise and ongoing support needed to keep everything working reliably.
TECHNOLOGY + SECURITY
3CX Expertise
As a 3CX Gold, Advanced Certified Partner, we've deployed systems across sectors including hospitality, leisure, professional services, care, retail, finance, engineering and construction. We make VoIP straightforward, secure and practical.
Built Around Your Business
We assess your existing setup and needs before recommending a solution that works for your organisation – not a standard package.
Security & Resilience
We consider security and resilience as part of the solution from the outset, helping protect communications while reducing the risk of disruption.
PEOPLE + STRATEGY
Microsoft Expertise
Our understanding of Microsoft Teams and the wider Microsoft ecosystem helps you make better use of the technology you already have.
Straightforward Migration
We manage number porting and migration with minimal disruption, including phased migration where needed.
Flexible & Scalable
Your communications can evolve as your organisation grows, your teams change and your working practices develop.
LONG TERM IT PARTNER
Clear Communication
We explain your options in plain English and help you understand the benefits, costs and practical considerations.
Long-Term Partnership
We support your communications alongside your wider IT environment, helping ensure your technology continues to work together as your business evolves.
Choosing the Right Level of Support
Every organisation has different technology challenges, operational priorities and security requirements.
That's why every Aztec client is supported through one of our managed service plans. Whether you need a strong operational foundation or comprehensive security ownership, we'll recommend the right level of support during your Discovery process.
Our goal isn't to sell you the highest tier - it's to ensure you have the level of support that's right for your business.
Fortify
Maintain a secure operational baseline
The essential foundation for businesses that need their IT environment properly managed, secure and under control.
Resilience
Proactively reduce IT and security risk
Go beyond the secure baseline with proactive monitoring, threat detection and investigation to identify and address emerging or recurring risks.
Assurance
Complete security ownership
Our highest level of managed service, providing continuous monitoring, governance and rapid incident response for organisations operating in highly regulated or security-critical environments.
Fortify
Maintain a secure operational baseline
The essential foundation for businesses that need their IT environment properly managed, secure and under control.
Resilience
Proactively reduce IT and security risk
Go beyond the secure baseline with proactive monitoring, threat detection and investigation to identify and address emerging or recurring risks.
Assurance
Complete security ownership
Our highest level of managed service, providing continuous monitoring, governance and rapid incident response for organisations operating in highly regulated or security-critical environments.
Whether you need a secure operational baseline or 24/7 security ownership, we'll assess your environment and recommend the right level of support during your Discovery Consultation.
You'll understand exactly what's involved, the level of support we recommend, and any project work required before implementation begins – so there are no surprises later.
Ready to Modernise Your Business Communications?
Ready to Modernise Your Business Communications?
Our Discovery process helps you assess your current communications, understand your options and identify the right voice solution for your business.
- Communications assessment
- Voice and collaboration recommendations
- A solution aligned with your working environment
- The managed service plan that's right for your business